FAQ
- How do I cancel my subscription?
- What happens after I place an order?
- The sales tax rate for the State of Illinois is 6.25%. Why was I charged with 10.25% sales tax rate?
- Where can I find my previous license information to activate the upgrade I purchased?
- The download link for my product has expired. How do I renew it?
- Where is my product registration information?
- How can I change my payment option for my order?
- Who can I contact for payment and order-related support?
- How can I cancel an unpaid order?
- Why am I being charged sales tax?
- Which exemption certificate is the most applicable for my organization since I resell in multiple states?
- Does Cleverbridge provide a mediation body for EU consumers?
- What exactly will I receive if my product is delivered by email?
- In what languages does Cleverbridge Customer Support offer support?
- How is Cleverbridge ensuring compliance with the GDPR?
- When will I receive my product?
- Is it safe to pay for my online order with a credit/debit card?
- How secure is the online transaction?
- Where can I find the Terms and Conditions (TC)?
- How long will it take to process my Wire Transfer?
- How do I convert the trial version to the full version?
- My license/product key, serial number or activation code is not accepted. What do I do?
- How can I be tax exempted and/or receive a sales tax reimbursement in Canada?
- How can I receive an invoice for my order?
- I'd like to change the payment type for my order/renewal before updating our vendor profile for Cleverbridge Inc. How can I do this?
- How long will it take to process my ACH payment?
- How long will it take to process my check payment?
- I placed an order. Why didn't I receive my product?
- I'm a vendor looking to place an order from the E.U. What documents do I need?
- I'm a vendor looking to place an order outside of the U.S./E.U. What documents do I need?